fl77 Privacy Policy — Your Data, Protected
This policy explains what personal data fl77 collects, why we collect it, how we use and protect it, and what rights you hold as a player on our platform.
Introduction
fl77 is committed to protecting the privacy and security of all personal data entrusted to it by players. We collect only the information necessary to provide our services, fulfil legal obligations, and protect platform integrity. fl77 does not sell personal data to third parties, and we do not use your data for any purpose unconnected to the fl77 service.
This policy should be read alongside fl77's Terms and Conditions. Where any conflict exists between this Privacy Policy and the T&C in relation to data handling, this Privacy Policy prevails on the data-specific matter.
Our Privacy Commitments at a Glance
The following six commitments summarise how fl77 approaches data privacy in practice. Full details are in the sections below.
What Personal Data fl77 Collects
fl77 collects personal data through account registration, KYC verification, payment transactions, gameplay activity, customer support interactions, and platform usage analytics. The categories are detailed below.
fl77 does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, or health information, except where a player voluntarily discloses such information in the context of a responsible gaming or account welfare interaction, in which case it is handled with additional confidentiality protections.
How fl77 Uses Your Personal Data
fl77 uses player data only for the following purposes. We do not use personal data for any purpose not listed here without first obtaining explicit consent from the player concerned.
- Account creation and management: processing registration, verifying identity and age, maintaining your account, and handling account security.
- Payment processing: facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer, and maintaining records of all financial transactions on your account.
- Legal and regulatory compliance: fulfilling KYC obligations, age verification, anti-money laundering checks, and any other compliance obligation applicable to fl77's operations.
- Platform integrity and fraud prevention: detecting and investigating suspected fraud, collusion, bonus abuse, and other breaches of fl77's Terms and Conditions.
- Customer support: handling queries, complaints, and disputes submitted through fl77's support channels.
- Responsible gaming: monitoring gameplay patterns to identify potential indicators of problem gambling, and where appropriate applying account welfare measures in line with fl77's responsible gaming commitment.
Lawful Basis for Processing Your Data
fl77 processes personal data on the following lawful bases only. Processing that does not fall under one of these bases is not carried out.
Contractual Necessity
Processing your registration data, payment data, and account activity is necessary to deliver the fl77 service under the contract formed when you create an account. Without this processing fl77 cannot provide an account, accept deposits, process withdrawals, or deliver game access.
Legal Obligation
Processing your identity documents, age verification data, and financial transaction records is required to comply with applicable legal obligations including KYC requirements and anti-money laundering checks. fl77 cannot waive this processing on request because it is mandated by applicable law.
Legitimate Interests
fl77 processes technical data (IP addresses, device information, session data) on the basis of legitimate interests in maintaining platform security, detecting fraud, and ensuring gaming integrity. Players may object to this processing by contacting fl77 support, though fl77 may continue if its legitimate interests override the objection in the specific circumstances.
Who We Share Your Data With
fl77 does not sell personal data. We share data only in the following limited circumstances and only to the extent necessary for the stated purpose:
- Payment service providers: fl77 shares transaction data with bKash, Nagad, Rocket, Upay, and bank partners solely to process deposits and withdrawals. These providers are contractually bound to handle your data securely and may not use it for any other purpose.
- KYC and identity verification partners: fl77 may use third-party identity verification services to assist with KYC compliance. These partners process identity document data solely for verification purposes and are bound by strict confidentiality obligations.
- Game content providers: Providers such as Pragmatic Play, Evolution Gaming, and Spribe may receive limited session and gameplay data necessary to deliver their games on the fl77 platform. This data is used only for game delivery and integrity purposes.
- Legal and regulatory authorities: fl77 may be required to disclose personal data to relevant authorities in response to a lawful request, court order, or regulatory requirement. fl77 will notify affected players of any such disclosure where legally permissible.
All third parties with whom fl77 shares personal data are required to implement appropriate security measures and to process data only for the specific purpose for which it was shared. fl77 does not permit data-sharing partners to use player data for their own marketing, profiling, or commercial purposes.
Cookies and Tracking Technologies
fl77.app uses cookies and similar technologies to operate the platform, maintain session security, and analyse platform usage. This section explains what cookies we use and how you can manage them.
Strictly Necessary Cookies
These cookies are essential for the fl77 platform to function. They maintain your login session, prevent session hijacking, and enable core platform features. They cannot be disabled without breaking the site. No consent is required for strictly necessary cookies because they are required to deliver the service you have requested.
Analytics Cookies
fl77 uses analytics cookies to understand how players interact with the platform — which pages are visited most, where users drop off, and how navigation performs. This data is aggregated and anonymised before analysis and is used solely to improve the fl77 experience. Players may opt out through their browser settings.
Managing Your Cookie Preferences
You can control cookies through your browser settings. Most modern browsers allow you to block or delete cookies, though doing so may affect fl77.app functionality. On mobile devices, cookie settings are accessible through your browser's privacy menu. Clearing cookies will log you out of your fl77 account and reset locally stored preferences.
How Long fl77 Retains Your Data
fl77 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, subject to applicable legal minimum retention periods. Account data is retained for the duration of the account's active life. Following account closure, fl77 retains identity, payment, and transaction records for the minimum period required by applicable financial compliance obligations.
Customer support records, including live chat transcripts and email correspondence, are retained for up to 3 years from the date of the interaction. Gameplay logs are retained for up to 5 years for dispute resolution and integrity auditing. After the applicable retention period expires, data is securely deleted or anonymised so it can no longer be linked to an individual player.
Your Data Rights as a fl77 Player
As a fl77 player you have the following rights in relation to your personal data. To exercise any of these rights contact fl77 support at [email protected] with your account mobile number and a brief description of your request. fl77 will respond within 30 days.
Where fl77 is unable to fulfil a data rights request in full — for example because fulfilling it would conflict with a mandatory legal retention obligation — fl77 will explain the specific reason in writing and will fulfil as much of the request as is lawfully possible.
How fl77 Protects Your Data
fl77 employs industry-standard technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and fl77.app is protected by SSL encryption. Payment data is handled through tokenised, encrypted payment channels. Access to personal data within fl77's systems is restricted to authorised personnel only on a strict need-to-know basis.
In the event of a personal data breach that poses a risk to players' rights and freedoms, fl77 will notify affected players as promptly as practicable after becoming aware of the breach and will take immediate steps to contain, investigate, and remediate the incident. Notifications will be issued via the contact details registered on the affected player's account.
Policy Regarding Players Under 21
fl77 is strictly an adults-only platform. The minimum age to register and use fl77 is 21 years. fl77 does not knowingly collect personal data from any individual under the age of 21. If fl77 becomes aware that it has inadvertently collected data from an underage individual, that data will be deleted immediately and the associated account permanently closed. If you believe a minor has registered on fl77, please notify fl77 support immediately at [email protected].
Changes to This Privacy Policy
fl77 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — meaning they significantly affect how your personal data is collected, used, or shared — fl77 will notify registered players via their registered mobile number or email address before the changes take effect. Minor clarifications and formatting updates may be made without prior notice.
The current version of this Privacy Policy, as published at fl77.app/privacy-policy, is always the binding version. Continued use of the fl77 platform following any amendment constitutes acceptance of the updated policy.
Contact fl77 About Your Privacy
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to report a concern about how fl77 handles personal data, please contact our support team directly. We aim to respond to all privacy-related queries within 5 business days.