fl77 Terms & Conditions — Please Read Before Playing

Introduction and Acceptance of Terms

fl77 is an online casino and sports betting platform operating in the Bangladesh market. These Terms and Conditions ("T&C") apply to all services provided by fl77, including but not limited to live casino games, slots, crash games, sports betting, and all related payment, account management, and support services. These T&C are supplemented by specific promotional terms where applicable. In the event of any conflict between these general T&C and specific promotional terms, the specific promotional terms shall take precedence in relation to that promotion only.

By accessing fl77.app, creating an account, making a deposit, or placing any wager, you confirm that you have read and accepted these T&C. fl77 reserves the right to amend these terms at any time. Players will be notified of material changes and continued use of the platform following notification constitutes acceptance of the revised terms.

Key Terms at a Glance

The following cards summarise the most important rules on the fl77 platform. They are not a substitute for the full terms — please read all sections below carefully.

Player Eligibility Requirements

To register and maintain an active account on fl77, a player must satisfy all of the following eligibility criteria at all times. fl77 reserves the right to request documentary evidence of eligibility at any time and to suspend or close accounts where eligibility cannot be confirmed.

• You must be at least 21 years of age. This requirement is absolute and applies to all players regardless of any other consideration.
• You must register using accurate, complete, and up-to-date personal information. Providing false registration details is grounds for immediate account closure and forfeiture of funds.
• You must be the sole and exclusive owner of the payment methods used to deposit or withdraw funds from your fl77 account. Third-party payment use is strictly prohibited.
• You must not be registered as a self-excluded player on fl77 or have an active self-exclusion in place. Creating a new account during a self-exclusion period constitutes a breach of these T&C.
• You must not be acting on behalf of any third party. fl77 accounts are strictly personal and may not be operated by any person other than the registered account holder.

Account Registration and Security

Each player is permitted to hold one account on fl77 only. The existence of more than one account per player — regardless of the name, mobile number, or payment method used — constitutes a breach of these T&C and will result in the permanent closure of all associated accounts. Any funds held in duplicate accounts at the time of discovery will be forfeited in full.

KYC Verification

fl77 applies a Know Your Customer (KYC) process to verify the identity and age of all players. KYC verification is required before a player may process their first withdrawal. fl77 may request KYC documents at any time in accordance with its account security obligations. Failure to complete KYC within a reasonable time of request will result in withdrawal suspension pending verification completion.

• Acceptable KYC documents include a valid national identity card (NID), passport, or birth certificate accompanied by a secondary government-issued document.
• Proof of payment method ownership may be required — for example, a screenshot of your bKash or Nagad account matching the mobile number registered on your fl77 account.
• All KYC documents submitted to fl77 are handled in accordance with fl77's Privacy Policy and are not shared with third parties outside of mandatory operational and compliance requirements.
• fl77 reserves the right to request additional verification documents at any time, including during active account review periods. Account access may be temporarily restricted pending the outcome of a verification review.

Account Security Obligations

Players are solely responsible for maintaining the security of their fl77 login credentials, including their registered mobile number and password. fl77 will never contact a player to request their password, OTP, or full account details through any channel, including SMS, social media, or third-party messaging applications. If you believe your account has been accessed without authorisation, change your password immediately and contact fl77 support via the live chat on fl77.app. fl77 accepts no liability for losses arising from a player's failure to secure their login credentials.

Deposits, Withdrawals, and Payment Conditions

fl77 accepts deposits and processes withdrawals exclusively via the payment methods listed on the fl77 platform at the time of transaction. Supported methods include bKash, Nagad, Rocket, Upay, and bank transfer. fl77 reserves the right to modify, add, or remove supported payment methods at any time without prior notice.

Deposit Conditions

The following conditions apply to all deposits made on the fl77 platform:

• The minimum deposit amount is ৳100. There is no maximum deposit limit imposed by fl77, though individual payment providers may apply their own transaction limits.
• All deposits must originate from a payment account registered in the player's own name. Deposits from payment accounts belonging to third parties will be reversed and the depositing account reviewed for compliance.
• fl77 does not charge deposit processing fees on the platform side. Any fees applied by bKash, Nagad, Rocket, or other payment providers are outside fl77's control and are the player's responsibility.
• Deposits that fail to credit to a player's account within 30 minutes of the transaction completing on the payment provider's side should be reported to fl77 support with the transaction reference number.

Withdrawal Conditions

The following conditions apply to all withdrawals from the fl77 platform:

• KYC verification must be completed before a player's first withdrawal request is processed. Withdrawal requests submitted prior to KYC completion will be placed on hold pending verification.
• Withdrawals will be processed to the same payment method and account number used for the most recent deposit to the fl77 account, unless an alternative has been verified by fl77 support.
• fl77 targets a withdrawal processing time of 5 to 15 minutes for verified accounts using bKash or Nagad. Processing times for bank transfers may be longer depending on the receiving bank's processing schedule. fl77 does not guarantee specific processing times and accepts no liability for delays caused by payment provider technical issues.

Bonuses and Promotional Offers

fl77 offers various bonus and promotional programs to both new and existing players. All bonuses are subject to specific terms and conditions, including wagering requirements, time limits, and eligible game restrictions. Players are advised to read the full terms of any bonus offer before claiming it. The following rules apply to all fl77 bonuses unless specifically stated otherwise in the individual promotion's terms.

fl77 reserves the right to modify, suspend, or withdraw any bonus or promotion at any time. Players who have already claimed a bonus at the time of modification will have their existing bonus treated under the terms that were in place at the time of claim, unless the modification is required for legal compliance reasons, in which case the updated terms will apply immediately.

Gameplay Rules and Fair Use Policy

fl77 is committed to providing a fair gaming environment for all players. The following conduct rules apply to all gameplay on the fl77 platform, including live casino, slots, crash games, and sports betting. Breach of any of these rules may result in immediate account suspension and investigation.

• The use of automated software, bots, scripts, or any tool that interacts with the fl77 platform without direct human input is strictly prohibited and will result in immediate account closure and forfeiture of all funds.
• Collusion between players — including sharing of cards, coordinates, or any information that provides an unfair advantage in live casino games or tournaments — is prohibited. fl77 employs game integrity monitoring to detect collusion patterns.
• Any attempt to exploit software errors, glitches, or vulnerabilities in the fl77 platform or any game hosted on it — whether or not the exploit results in financial gain — must be reported to fl77 support immediately. Players who exploit known or discovered errors without reporting them will have associated winnings voided.
• Sports betting on fl77 is subject to additional fair use rules covering match manipulation, insider information, and unusual betting patterns. fl77 reserves the right to void any wager that is reasonably suspected to have been placed using non-public information or in connection with match-fixing activity.
• fl77 reserves the right to delay payment of any winnings pending an investigation into suspected fraudulent or abusive activity. Where an investigation confirms a breach, winnings will be forfeited and the account closed. Where no breach is found, withheld funds will be released promptly.

All game outcomes on fl77 are determined by certified RNG technology or, in the case of live casino games, by real-world physical events (card draws, roulette spins) conducted by live dealers under controlled conditions. fl77 does not and cannot influence game outcomes. Players who dispute a game outcome must submit a formal complaint within 7 days of the round in question, with the round ID and relevant screenshot as supporting evidence.

Account Suspension and Termination

fl77 reserves the right to suspend, restrict, or permanently close any player account at its discretion. The following circumstances may result in account suspension or termination without prior notice:

• Breach of any provision of these T&C, including but not limited to age misrepresentation, multiple account creation, use of third-party payment methods, or collusion.
• Suspected fraudulent activity, money laundering, or use of the fl77 platform in connection with any illegal financial activity.
• Provision of false or misleading information during registration, KYC verification, or any support interaction.
• Failure to complete KYC verification within a reasonable period following a formal request from fl77, where the account has an outstanding withdrawal request or active bonus.

Where an account is closed due to a confirmed breach of these T&C, any funds remaining in the account at the time of closure may be forfeited in full. Where an account is closed for reasons unrelated to a player breach — for example, at the player's own request — any verified balance will be returned to the player's registered payment method following standard processing.

Responsible Gaming Commitment

fl77 is committed to responsible gaming and requires that all players use the platform in a responsible manner. Players must be aged 21 or above. fl77 provides tools to help players manage their gaming activity, including deposit limits, session time reminders, and self-exclusion. These tools are accessible from your account settings once logged in. Players who believe they may have a gambling problem are encouraged to use the self-exclusion tool and to visit fl77's Responsible Gaming page for further resources and guidance.

fl77 staff are trained to identify signs of problem gambling and may proactively reach out to players who display concerning patterns of activity. fl77 may impose mandatory account restrictions on any account where there are reasonable grounds to believe the player is experiencing gambling-related harm. These restrictions are a welfare measure and do not constitute a penalty. Players subject to welfare restrictions may contact fl77 support to discuss their account status.

Limitation of Liability

To the fullest extent permitted under applicable law, fl77 shall not be liable for any indirect, incidental, consequential, or punitive damages arising from a player's use of, or inability to use, the fl77 platform. This includes but is not limited to losses arising from technical failures, interruptions to service, delays in payment processing, or the unavailability of specific games or betting markets at any given time.

fl77 makes no warranty that the platform will be continuously available or free from errors. Scheduled and unscheduled maintenance may result in temporary service interruptions. fl77 will make reasonable efforts to minimise service downtime and to notify players of planned maintenance periods in advance where practicable. fl77's total liability to any individual player for any direct loss arising from a platform error shall not exceed the value of the funds held in that player's account at the time the error occurred.

Amendments to These Terms

fl77 reserves the right to amend, update, or replace these Terms and Conditions at any time. Where changes are material — meaning they significantly alter a player's rights or obligations — fl77 will provide reasonable advance notice to registered players via the contact details held on their account. Minor amendments, including corrections of typographical errors, clarifications of existing provisions, or updates required by changes in operational practice, may be made without advance notice.

The current version of these Terms and Conditions, as displayed on fl77.app/terms-conditions, is always the binding version. Players are encouraged to review the T&C periodically. Continued use of the fl77 platform following any amendment constitutes acceptance of the revised terms. If you do not accept an amendment, you must cease using the fl77 platform and may request closure of your account by contacting fl77 support.